Making
a purchase could not be easier. Just browse our Catalog, and click
on any items that you wish to buy and put them into the shopping
cart. After you have finished your selection, click on "Checkout"
and you will be asked for a few details that we need to be able
to satisfy the order. We accept credit and debit card payment.We
accept Visa, Mastercard, Solo and Switch and Delta. We do not charge for any
item until it is ready to ship. All prices include VAT and delivery
charges (where applicable).
Cancellation
Rights
You
have 7 days from receipt of goods to cancel your order without reason
(Consumer Protection (Distance Selling) Regulations 2000) You will
be responsible for the cost of return and safe return of any product
purchased after which a refund of the purchase price will be made
in full, unless the goods have been mis-used, opened, or are in
a condition that warrants the product non-saleable.
Complaints
In
the event that you need to make a complaint about our service and/or
product/s, just make contact with us in anyway convenient to you.
We will acknowledge your complaint within 48 hours and you will
be appointed a specific contact who will follow your complaint through
to its conclusion. Our standard guarantees apply to complaints and
our internal policies do not affect your statutory rights as a consumer.
Shipping
And Handling
All
orders possible are shipped daily. We offer FREE UK DELIVERY
using 2nd class mail with an optional upgrade to 1st Class delivery
if required for 99p. We are unable to ship outside of the UK & Ireland
Delivery
Schedule
We
understand that delivery time is of the utmost importance. All our
orders are shipped daily using 1st/2nd class royal mail which ensures
1-3 days delivery for UK orders. In the event of an item being out
of stock we will notify you immediately with an expected delivery
time. If you have paid the upgrade to 1st Class mail and we are
unable to ship your order 'same-day' you will not be charged the
upgrade amount, but your order will be sent 1st Class as soon as
it is possible. Same day despatch applies to orders placed before
3pm daily (except Saturday: 10am, and Sunday: no post).
Back
Orders
If
your item is not in stock, we will back order for you. You will
always be emailed with the option to cancel your order if you would
rather not wait.
Credit
Card Security
We
know of no documented cases of credit card fraud using our shopping
system over the Internet. All credit card numbers are encrypted
in the software when the order is placed using 128 bit encryption.
They are only decrypted after they reach our computer. They are
not held in clear text on any web site. The Actinic security system
we utilise is approved by Which? and many of the High Street Banks.
Guarantee
We
guarantee your satisfaction. All products are fully guaranteed against
defects on a replacement or refund basis.
